A decision support solution that analyzes users, applications and system behavior to enable "End User Service Management" for SMC and PC devices. The Lenovo Analytical Manager, built on Interact ES for ThinkVantage Technologies, consists of a client agent that delivers information about the Lenovo Secure Managed Clients (SMC) to a central database.

Like many IT organizations your IT staff or desktop support team doesn't really have a clear picture of what your end-user experience truly is.

This unique solution provides IT management with company overview reports of the end-user experiences. These reports can be used to proactively optimize service delivery for the end-users while reducing operational costs through early problem identification. Here are some examples of information collected from the SMC clients:

* Internet Response Time - Providing average response time for web access, and reports on any response time outside of committed SLA (Service Level Agreement). 
* Application Response Time - Measuring windows applications average response. 
* Network Usage - track average network usage and bandwidth of the SMC client and the Lenovo Storage Array. 
* Client Availability - report on the SMC client's average disk I/O, disk space, CPU and memory utilization. 
* Client Boot Time - documents the average SMC clients boot time. 
* Incident Reporting - delivers weekly insight into the applications that caused most user issues.

So please use the Registration form below and we will be happy to help you in your SMC project.